We value customers experience more than anything, even though we operate online. To keep it simple and easy for our customers to find the solutions, here are some of the frequent asked questions.
Q. Why are the dresses so much more affordable than what I can find from shops?
A. Le Vow Bridal is a small home based boutique, hence the price of our dresses aren't marked up to cover retail space rental cost and over head costs.
Q. How is the quality of the dress?
A. We can reassure you the quality of our wedding dresses so as other items we sell online, all the items are made by top craftsman using premium material. All the photos on the website were taken using our own dresses with models in different sizes to help customers visualising the texture, material and how it will look on them. What you see is what you get.
Q. Can I request design changes when ordering my dress?
We believe that every bride is unique and so should her dress be. We have listed customisable options in the 'product details' tab. However, if your design vision is not included in these options, please don't hesitate to contact us. Alternatively, our tailors can make a custom dress based on your photos.
Q. When will I receive my order?
A. We are proud to say that our turn-around is among the fastest in the wedding industry. Our made-to-measure dresses take only 1 to 3 weeks to be made and shipping time will depend on your location. Even though our average turn around time is 3 weeks, we highly recommend that brides order at least 2 months in advance to avoid any unforeseen complications.
Q. Can I get refund if i change my mind?
A. Unfortunately Le Vow Bridal does not provide refund if the customers change their mind as all the dresses are custom made to fit. Cancellation of sample dress orders will depend on the circumstance so please contact us as soon as possible. Generally, once the dress is posted, we will not accept cancellations.
Q. Can I get refund if the dress doesn't fit at all?
A. You can get a partial refund if it is our tailor's fault. Please contact us within 3 days so that we can assess the situation and provide you a refund to cover your alteration costs.
However, if your dress doesn't fit due to changes to your body, it is not our responsibility and we will not provide any compensation.
Q. What are the shipping options?
A. We are currently using Regular Australia Post to ship out all the items in Australia. However we are more than happy to arrange Express shipment at extra cost if required. International shipping is done through FedEx and items over $500 will receive free shipping.
Q. How can I trace my order?
A. A tracking number will be updated on order form once shipment has been arranged.
Q. What country or region do you ship to?
A. Le Vow Bridal ships internationally
Q. What if my item is stollen or damaged during delivery?
A. If your item is stollen or damaged during delivery, you are eligible for full refund. When requesting your refund, please provide proof of damage- photographs clearly showing the problem with your order and the courier number as soon as possible. Fill up the form and we will be in touch as soon as possible.
Q. What if I receive wrong item?
A. Please contact us as soon as possible, we will check your order and get back to you within 24 hours. Once it has been confirmed for wrong delivery, we are happy to redeliver or provide full refund. We will provide information on sending the parcel back to us.
Q. What is the ordering process for wedding dress?
A. Simply add your dress and checkout the shopping cart, once an order has been placed, a customer service specialist will be in touch by e-mail with further instructions.
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