We value customers experience more than anything, even though we operate online. To keep it simple and easy for our customers to find the solutions, here are some of the frequent asked questions.
Q. Why are the dresses so much more affordable than what I can find from shops?
A. Le Vow Bridal is a small online bridal boutique, we don't have a physical store hence the overhead cost is a lot more affordable than what you can get in store.
Q. How is the quality of the dress?
A. We can reassure you the quality of our wedding dresses so as other items we sell online, all the items are made by top craftsman using premium material. All the photos on the website were taken using our own dresses with models in different sizes to help customers visualising the texture, material and how it will look on them. What you see is what you get.
Q. When will I receive my order?
A. Minimum 3 months, we encourage our customers to order 4-5 months in advance in case any further alteration required. However urgent orders can be placed for delivery within 1-2 months. Customers are required to contact us directly before placing orders.
Q. Can I get refund if i change my mind?
A. Unfortunately Le Vow Bridal does not provide refund if the customers change their mind as all the dresses are custom made to fit.
Q. Can I get refund if the dress doesn't fit at all?
A. Yes, please contact us within 3 days and discuss following options:
Request local tailor to alter and we will provide $80 refund.
Receive full refund by returning the dress, we will provide information for customers to ship the parcel back to us. (T&C's apply)
Q. What are the shipping options?
A. We are currently using Regular Australia Post to ship out all the items. However we are more than happy to arrange Express shipment at extra cost if required.
Q. How can I trace my order?
A. A tracking number will be updated on order form once shipment has been arranged.
Q. What country or region do you ship to?
A. Le Vow Bridal ships AU, NZ, UK and US.
Q. What if my item is stollen or damaged during delivery?
A. If your item is stollen or damaged during delivery, you are eligible for full refund. When requesting your refund, please provide proof of damage- photographs clearly showing the problem with your order and the courier number as soon as possible. Fill up the form and we will be in touch as soon as possible.
Q. What if I receive wrong item?
A. Please contact us as soon as possible, we will check your order and get back to you within 24 hours. Once it has been confirmed for wrong delivery, we are happy to redeliver or provide full refund. We will provide information on sending the parcel back to us.
Q. What is the ordering process for wedding dress?
A. Simply add your dress and checkout the shopping cart, once an order has been placed, a customer service specialist will be in touch by e-mail with further instructions.
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